Analysis of Customer Satisfaction Data : a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty and service quality research Derek R. Allen.

By: Publication details: New Delhi ASQ quality pr. c2010Description: xvii,243p. 21 cmSubject(s): DDC classification:
  • 658.812 A425a
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Item type Current library Call number Copy number Status Date due Barcode
Books Books University Library General Stacks 658.812 A425a (Browse shelf(Opens below)) C-1 Available 113962

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