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Analysis of Customer Satisfaction Data : a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty and service quality research

Allen, Derek R.

Analysis of Customer Satisfaction Data : a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty and service quality research Derek R. Allen. - New Delhi ASQ quality pr. c2010 - xvii,243p. 21 cm.

Subjects--Topical Terms:
Consumer Satisfa

Dewey Class. No.: 658.812 / A425a

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