000 00591 a2200157 4500
003 BD-SaJUCL
040 _aBD-SaJUCL
_cBD-SaJUCL
_dBD-SaJUCL
942 _2ddc
_cBK
_n1
100 1 _aAllen, Derek R.
_916314
245 1 0 _aAnalysis of Customer Satisfaction Data : a
_bcomprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty and service quality research
_cDerek R. Allen.
260 _aNew Delhi
_bASQ quality pr.
_cc2010
300 _axvii,243p.
_c21 cm.
082 0 4 _a658.812
_bA425a
650 0 _aConsumer Satisfa
_916315
509 _aTauhid_Document_11.pdf_page_34
999 _c44750
_d44746