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Customer service: career success through customer loyalty Paul R. Timm. by
Publication details: Delhi Pearson. 2008
Availability: Items available for loan: University Library (1)Call number: 658.812 T584c.

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Services marketing: integrating customer focus across the firm. /Valarie A. Zeithaml by
Publication details: New Delhi McGraw Hill Education. 2013
Availability: Items available for loan: University Library (1)Call number: 658.8 S491.

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